Frequently asked questions

Terms & Conditions
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Frequently asked questions

Go ahead, pick our brains. We promise to provide our best of our knowledge on any transportation questions.

  • Is my credit card secure with you?

    During the point of sale we utilize a 256 bit encrypted software called Stripe to verify and process credit & debit cards. In other words, when we take your credit card info. The card number is securely stored and the digits are hidden from all. 

  • What is the cancellation policy & what are the fees involved in the services?

    Cancellations and No-Shows

    • If you are unable to locate your driver, please call us at 617-250-7078 
    • Sedans and SUVs must be canceled at least 1 hour prior to your scheduled pickup time. 
    • Mini-coach and limousines must be canceled at least 24 hours prior to scheduled pickup time.
    • No-Shows and cancellations not made within the above-written guidelines will be charged a fee in the amount of no less than the original quoted rate
    • For trips not originating at the airport: If we have not heard from you within one hour of scheduled pickup time, we will automatically assume you no longer need the vehicle and will be charged the amount of the original quoted rate

    Airport and Point-to-Point Transfers

    • There is a ten minute grace period granted for waiting time for trips not originating at the airport. Once the grace period has elapsed, waiting time is charged at $5.00 per five minute increment
    • Additional stops en route will be charged an additional $12.00
    • Additional stops off route will be charged an additional $17.00 +, varying on the additional mileage traveled
    • All fares are approximate until transfer has taken place
    • A $25.00 U.S. holiday surcharge will be charged to all trips occurring on New Year's Day, Easter, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day and Christmas Day
    • We do not provide child safety seats. Parents and guardians of children are more than welcome to bring a safety seat which we will hold at our office until your return trip

    Wedding / Prom Services

    • All wedding packages include a late model limousine, bottle of champagne, and red carpet treatment for up to three hours
    • All prom packages include a late model vehicle for up to eight hours. Alcohol is absolutely prohibited
    • If additional time is needed, please let us know in advance. Any additional time will be charged at an hourly rate
    • All wedding / prom reservations are subject to a non-refundable $150.00 deposit

    Call 617-250-7078 to get an estimate for our limo services!
    We are a family owned and operated

  • I am new to BOS (Logan International Airport). Where do I meet my chauffeur?

    Logan Airport Pick Up Instructions

    • Terminal A: Arrivals Level - Across crosswalk to your left  
    • Terminal B: Arrivals Level - Follow pedestrian crosswalk into parking garage 
    • Terminal C: Departures Level - Across crosswalk to the island 
    • Terminal E: Arrivals Level - Across crosswalk to your left
  • I would like to hitch a trailer and tow some heavy items. Can you accommodate?

    Certainly! Nothing is impossible. Please call our customer support representative to set up a custom trailer towing service. Our Chevy's can tow up to 5300LBS.

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